Enrolment Terms and Conditions
Group Classes Terms and Conditions:
1. Enrolment/Payment:
· Class places are limited and cannot be over-subscribed.
· Classes are booked and paid for through the studio’s online booking system.
· Class enrolment is confirmed immediately at the time of booking.
· Payment options include credit and debit card.
· Final Payment includes GST.
· Re-enrolment is not automatic. New bookings will need to be made for the following term through the booking website.
· Limited Trial class passes are offered at Lisa-Marie Parker Vocal Studio Kids Division for the first 3 weeks of each Term where classes are not already at capacity.
· Parents enrolling siblings are eligible for a 5% discount to the younger sibling on Group Bookings. Email us for the discount code: kidsdivision@lisamarieparkervocalstudio.com.au (Not applicable to Trial Classes)
· If an existing student ‘Refers a friend’ to join Kids Division and you will receive a $5 voucher for each friend you recommend to be taken off your next booking!
2. Enrolment Cancellation/ Refund Policy:
· Term fees are non-refundable once term has commenced.
· If exceptional circumstances apply (i.e. Prolonged illness/injury, move to another state, etc.) a refund may be issued at the discretion of Lisa-Marie Parker Vocal Studio and only upon presentation of appropriate medical certificate where applicable.
· Should students require cancellation of their paid enrolment more than 5 working days prior to the course commencement, a full refund minus 20 % cancellation fee will be granted.
· Should students require cancellation of their paid enrolment within 5 working days prior to the commencement of the course, you must notify Lisa-Marie Parker Vocal Studio in writing to request a credit note. The credit note will be valid for 12 months. E: kidsdivision@lisamarieparkervocalstudio.com.au
· Lisa-Marie Parker Vocal Studio Kids Division reserves the right to cancel classes that do not meet the enrolment quota. In this case, you will be offered a credit for the full amount valid for 12 months or a full refund.
· Substitutions of participants can be made prior to course commencement by notifying Lisa-Marie Parker Vocal Studio Kids Division in writing, provided participants are age-wise eligible for the course.
3. Arrival Procedure:
· Parents are responsible for ensuring their child arrives safely.
· Covid/Density limits permitting, parents are welcome to accompany their child attending their first ever class at Lisa-Marie Parker Vocal Studio Kids Division into the upstairs main studio space and promptly leave when your child is settled to ensure class can commence on time.
· For all other classes, please accompany younger children inside the waiting area where their teacher will collect them. Parents are welcome to wait in the waiting area for the duration of the class.
· There is no facility for parents, family or friends to watch classes from inside the studio during term. Parents will be invited to an Open Session at the end of each course block where they will be able to see the end of the class in action.
4. Lateness/Missed Lessons:
· If a student is running late or absent, please notify us by email: kidsdivision@lisamarieparkervocalstudio.com.au or SMS 0418999759.
· Refunds and make-up classes are not available if a student misses a class.
· In the event a student is affected by a contagious medical condition Lisa-Marie Parker Vocal Studio must be notified immediately. The student will be unable to return to classes until such time as recommended by the student’s Doctor and Lisa-Marie Parker Vocal Studio is provided with a Doctors Certificate confirming the Doctor’s recommendation.
5. Nut free Policy:
· Lisa-Marie Parker Vocal Studio Kids Division has a nut-free policy. Students are asked not to bring any food containing nut products to classes and performances. Parents are requested to inform Lisa-Marie Parker Vocal Studio Kids Division in writing of any allergies their child may have.
6. Studio COVID-SAFE Policy/Further Lockdowns:
• Should there be a need for further lockdown scenarios, Lisa-Marie Parker Vocal Studio Kids Division reserves the right to change the structure or operations of business in accordance with the state restrictions and guidelines. Some changes may include, but not limited to, moving to an online format. There will be no refunds possible under these circumstances.
• If it is within 24 hours of your lesson or class and you feel unwell and showing Covid related Symptoms; please refrain from entering the studio unless you have received a negative RAT result. Private Lessons can be converted to online at the same time as your booked lesson so you will not lose your lesson payment.
• If you are recovering from Covid, we welcome you back into the studio strictly 7 days after your Covid Positive result. You must be symptom-free and Covid Negative.
7. Communication/Privacy:
· Lisa-Marie Parker Vocal Studio Kids Division may contact you with studio updates, upcoming workshop opportunities and other relevant information via email as well as your teacher communicating directly with sheet music, backings etc.
· Please note your information is secure and will not be shared or sold to a third party. Your privacy is respected.
· Classes are booked and organised within the Studio’s Online Scheduling system, Acuity. You will receive weekly reminders of your lesson time. Be sure to check your junk folder.
· It is the Parent/Guardian’s responsibility to inform Lisa-Marie Parker Vocal Studio of any changes to details previously stated on the Enrolment form (ie. contact details, emergency contact, relevant Medical information.)
Private Lesson Terms and Conditions:
1. Enrolment
Enrolments will be processed in order of application. Returning students will be given priority over new enrolments.
2. Lesson Dates / Terms
Private lessons run in accordance with Victorian school terms and are booked and paid per term.
Holiday lessons are available upon request for specific performance preparations, subject to teacher availability, and will be charged as an individual booking at the current term rate.
Paid trial lessons are welcomed and encouraged to allow the student to meet the teacher and discuss goals.
3. Payment Deadlines / Rates
Payment (via credit or debit card) and completion of the enrolment form are required prior to securing placement.
Payment is due before the first lesson to confirm placement.
Payments not received by the third week will incur a $20 late fee, which will be applied automatically. A reminder email will be sent to clients who miss the payment deadline.
2026 Fees Breakdown:
30-minute lesson: $50 + GST
45-minute lesson: $65 + GST
60-minute lesson: $85 + GST
4. Lateness / Missed Lessons
For absences or make-up lesson requests, please email
kidsdivision@lisamarieparkervocalstudio.com.au or info@lisamarieparkervocalstudio.com.au in advance.If you are running late for a lesson, please email or SMS 0418 999 759.
Only one make-up lesson is permitted per term, with or without a medical certificate.
Cancellations within 24 hours will forfeit the full fee unless a medical certificate is emailed to qualify for a make-up lesson.
Make-up lesson requests (when more than 24 hours’ notice is given) must be made in writing before the missed lesson and emailed directly to your teacher. These lessons must be completed before the start of the next term.
Missed lessons cannot be refunded or transferred to another term.
If the teacher needs to cancel or reschedule a lesson, they will contact you directly to arrange a replacement lesson within reasonable availability.
If you anticipate being away during the term, please notify us via email before invoicing to avoid charges for missed lessons. Otherwise, only one make-up lesson will be permitted for the term.
5. Term Re-enrolment
Re-enrolment will be automatically processed but is only confirmed upon receipt of full payment.
If you require a time change, please email: kidsdivision@lisamarieparkervocalstudio.com.au
6. Enrolment Cancellation / Refund Policy
Term fees are non-refundable.
Should you choose not to re-enrol, please notify the studio in writing at least two weeks prior to the beginning of the next term, or missed lessons will be charged.
Email: kidsdivision@lisamarieparkervocalstudio.com.auRefunds for exceptional circumstances (e.g. prolonged illness or relocation) may be issued upon presentation of relevant documentation such as a medical certificate or proof of relocation.
If cancellation occurs more than seven days prior to the commencement of the term, a full refund will be granted where pre-payment has been made.
7. Studio Health and Illness Policy (Including COVID-19 and Flu)
A. Face-to-Face and Online Lessons
Lessons are primarily conducted in our Flemington studio.
Online lessons are always available as an alternative, including for last-minute illness or other necessities, to avoid forfeiting the lesson.
B. Health Precautions
Do not attend the studio if you have COVID-19, flu-like symptoms, or are feeling unwell.
If symptoms arise within 24 hours of your lesson, you may switch to an online lesson at your scheduled time to avoid cancellation fees.
C. COVID-Specific Guidelines
If you test positive for COVID-19, you may return to the studio seven days after your positive result, provided you are symptom-free and have tested negative.
If you live with someone who has COVID-19, we recommend waiting five days and ensuring you test negative before attending the studio.
D. Lockdowns and Restrictions
In the event of state-imposed lockdowns or restrictions, lessons will automatically transition to an online format. Refunds are not available under these circumstances.
E. Flu-like Illnesses
Students with mild flu-like symptoms who are otherwise feeling well are encouraged to switch to online lessons for everyone’s safety.
8. Arrival Procedure
Parents are responsible for ensuring their child arrives safely. Please ensure your child is accompanied into the waiting area, particularly younger students, and is collected promptly after the lesson.
To create the most effective learning environment, parents are asked to wait in the waiting area for the duration of the private lesson. This supports student focus, independence, and confidence.
Please remain quiet in the waiting area, as the foyer is not an enclosed space.
9. Materials
The majority of music for lessons will be provided by the teacher.
Students are responsible for purchasing additional materials, including selected sheet music, required music books, backing tracks, AMEB registration fees, and examination costs.
10. Communication / Privacy
Lisa-Marie Parker Vocal Studio may contact you via email with studio updates, workshops, and essential information. Teachers may also communicate directly with students regarding sheet music and backing tracks.
Your information is secure and will not be shared or sold to third parties.
Lessons are booked and managed via the studio’s online scheduling system (Acuity). Weekly lesson reminders will be sent.
You may opt out of marketing or promotional emails by contacting us directly.
It is the parent/guardian’s responsibility to inform the studio of any changes to enrolment details, including contact information, emergency contacts, or relevant medical information.